Privacy Policy

Gluu is committed to respecting the privacy rights of all visitors to our website. The following policy describes how we collect, use, share, transfer and disclose Personal Information (as defined below). This Privacy Policy covers information we collect online, not offline. The Services are owned and operated by Gluu, Inc., 600 Congress Ave, Floor #14, Austin, Texas 78701, USA.

Personal Information

“Personal Information” is information about you that is personally identifying, such as your name, email address, or telephone number, and that is not otherwise publicly available. The definition of Personal Information depends on your physical location and may include other types of information as well, such as some of the information referred to under the subheadings “Device-Specific Information and “Service Log Information”, depending upon your physical location. Only the definition of Personal Information that applies to your physical location will apply to you under this Privacy Policy.

Information on the site

Gluu is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. We collect personal information when you provide it to us by sending an email to us, signing up to receive a newsletter, or participating in forum discussions. We do not disclose personal information to third parties at any time. The only exception is if we are required by law or required by court order to do so. Information may be collected in an effort to enhance your user experience, provide you with information regarding our services, and/or provide services you have requested.

Information We Collect and How We Use This Information

Personal Information. In many cases, your employer has established an account with us. Your employer’s service administrator may provide your email address to us, which we collect in order to be able to provide you and your employer with the Services and to manage your account. We also collect your company name and assign you an account name based on your company name. Prior to authorizing you to become a user of the Services, your employer is responsible for obtaining your consent in accordance with applicable laws. Even though your employer has your consent to provide us with your Personal Information, when you begin using the Services, you are also providing your consent to the terms in this Privacy Policy.

If you establish your own account, or sign up for our newsletters and email updates, Personal Information is provided to us by opt-in only. You can opt-in by signing up for or using the Services through the Website or the mobile application, which requires you to create an account and collects your name, email address, and telephone number. We also collect your email address when you email us for information or sign up for our newsletters and email updates, in order to send you this information. You can unsubscribe from our newsletters and updates by clicking “Unsubscribe” at the bottom of the newsletter or email update.

If you do not opt-in, you will not have access to certain Services and we will have no way of contacting you to send you updates or respond to your inquiries. By opting in you are providing your express consent to the collection, use, retention, processing, transfer, and disclosure, including cross-border disclosure, of your Personal Information as explained in this Privacy Policy.

Device-Specific Information. We also collect device-specific information (e.g. mobile and desktop) from you in order to provide the Services. For example, this information includes your device’s hardware model, operating system and web browser versions as well as unique device identifiers and characteristics (such as, whether your device was “jail broken”, whether you have a screen lock in place and whether your device has full disk encryption enabled), IP addresses and mobile network information, including phone number. We may need to associate your device -specific information with your Personal Information on a periodic basis in order to confirm you as a user and to check the security on your device.

Service Log Information. When you use the Services, we may automatically collect and store certain information in server logs. This may include which users (by username) are accessing the Services, how you are accessing the Services (including the device-specific information referenced above and type of integration), the dates and times you access the Services, from where you are accessing the Services (by IP address) and device event information such as crashes, system activity, and hardware settings. We may need to associate this information with your Personal Information on a periodic basis in order to confirm you as a user and to check the security on your device.

How We Use Information

By design, the Services do not allow us to collect your password. We use the information we collect to provide the Services, for billing purposes, and to improve the Site and the Services. We also use the information we collect for analytical purposes, including use of Performance Data. Performance Data includes de-identified usage information and other aggregate measures of the Services’ performance. We may share de-identified Performance Data with third parties to help us better understand our customers’ needs and improve the Services.

We also use your information for marketing and advertising purposes, including sending you promotional email messages about our products and services and registering you for our events.

We will retain your information for as long as your account is active or as needed to provide you the Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Please contact us as provided in the Notice section below if you have any questions about the information we collect and/or how we use the information we collect.

Credit Card Information

Some of our customers use credit cards, debit cards or other means to pay for our Services. We do not collect credit card, debit card or personal financial account information through our Website. We use a third party vendor, currently JP Morgan Chase, Inc., to process our subscription billing. When you provide payment information to pay for the Services, you provide it directly to JP Morgan Chase, and not to Gluu. JP Morgan Chase is a third party vendor and has its own privacy policy, which may be different from this Privacy Policy. This Privacy Policy does not cover information collected by JP Morgan Chase and Gluu is not covered by, or responsible for, JP Morgan Chase’s privacy practices or policy.


Cookies are bits of electronic information that a website can transfer to a visitor’s hard drive to help tailor and keep records of his or her visit to the site. Cookies allow website operators to better customize visits to the site to your individual preferences. The use of cookies is standard on the internet and many major websites use them. We may use cookies to help provide you with a better experience on our site; however, we do not store personally identifying information in cookies.

Public Forums

Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blog or community forum, contact us at In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.


From time to time we may provide you the opportunity to participate in contests or surveys. If you participate, we will request certain Personal Information from you at the time of the survey. Participation in these surveys or contests is completely voluntary and you have a choice whether or not to disclose this information. The requested information typically includes contact information, such as email or phone number.

We use this information to improve our service to send our customers update on how we are improving the service based on their feedback.


This website may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

Your consent

By using our website, you consent to the collection and use of the information you provide according to this Privacy Policy. We reserve the right to change our Privacy Policy from time to time. If this policy is changed, we will post the changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.