Free & VIP Support

Get the support your need to deliver your own identity & access management (IAM) service for web and mobile applications.

Gluu is 100% free open source software

Community


$0/month

Includes:

  • Public Support

Basic


$960/month*

$5M annual revenue maximum**

Includes:

  • Private Support
  • 2 Named Contacts
  • 12 hour SLA
  • 2 hours scheduled calls per quarter

Premium


$3,125/month*
$2,650/month*

$500M annual revenue maximum**

Includes:

  • Private Support
  • 6 Named Contacts
  • 2 hour SLA
  • 6 hours scheduled calls per quarter

Enterprise


$6,250/month*
$5,310/month*

$500M+ annual revenue maximum**

Includes:

  • Private Support
  • 8 Named Contacts
  • 1 hour SLA
  • 8 hours scheduled calls per quarter

* All support plans are billed annually up front.

** Gluu uses D&B to check revenues. Qualification does not apply to government or higher education institutions. Learn more about why we use revenue-based pricing.

Support Matrix

SLA’s and entitlements included with each Gluu support plan.

Basic
Standard
Premium
Enterprise
Included Features:
Private support for all Gluu products
Advanced notification of security issues and fixes
Weekend & holiday development support
Productization support[1]
Security design consulting (per quarter)
1 hour
2 hours
3 hours
4 hours
Scheduled support meetings (per quarter)[2]
1 hour
2 hours
3 hours
4 hours
Named Contacts
2
4
6
8
Included Tools:
Cluster Manager
Support Response Times:[3]
Production Outage
12 hours
3 hours
2 hours
1 hour
Production Impaired
1 bus. day
6 hours
4 hours
4 hours
Pre-Production Issue
1 bus. day
1 bus. day
12 hours
12 hours
Minor Issue[4]
1 bus. day
1 bus. day
1 bus. day
1 bus. day
New Development Issue[5]
3 bus. days
2 bus. days
2 bus. days
1 bus. day
Maximum Revenue Qualifications:[6]
Annual Revenue Maximum:[7]
$5M USD
$50M USD
$500M USD
$500M + USD

Deploy the Gluu Server

Fast, flexible and free open source identity & access management (IAM) for web and mobile applications.

Talk to a Gluu engineer

Have a question? Gluu engineers are application security experts and can provide the guidance needed to help you achieve your unique business goals for identity & access management.

FAQ's

What are the basic server requirements for a Gluu deployment?We recommend a virtual machine with at least 2 CPU units, 4 GB of RAM and around 30GB of disk space.

Where can I deploy the Gluu Server?Gluu can be deployed on any cloud provider, including Microsoft Azure, Amazon Web Services (AWS), Google Cloud Engine (GCE), and Digital Ocean (DO). For cloud specific notes, please view our VM prep guide.

How many Gluu Servers do organizations typically deploy?Organizations frequently deploy multiple production and development Gluu Servers depending on requirements for high availability, staging, QA and fail over.

Does Gluu perform professional services?It depends. For most design and architecture projects, we recommend engaging one of our certified partners.

Does Gluu publish its customer list?The Gluu Server is being used in production at educational institutions, government and non-government organizations, and enterprises around the world. References are available upon request, but we choose to keep our exact customer list private.

Does Gluu support previous releases in production and pre-production environments?Yes, Gluu supports each release for at least 18 months.

Does Gluu provide any per incident support options?No, Gluu only provides annual support options. For per incident support, we are happy to introduce you to one of our talented service partners.

Is the Gluu Server free to use in production?Yes. The Gluu Server is, and always will be, 100% free open source software. Check the docs for more information about licenses in use.

Can I cancel my support subscription at any time?Either party may terminate the support contract with 30 days written notice.

What happens if I cancel my support subscription?All named contacts associated with the customer organization will lose enhanced access to our support services.

How many users can Gluu handle, and what is the max speed of concurrent logins?The Gluu Server can be scaled horizontally to handle tens of millions of users. To a large extent, performance is driven by configurations made in the underlying database. A well tested data strategy will yield the best results.

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