Gluu

Open Source Authentication & API Access Management

Mission Critical Authentication
and Authorization

Support

Gluu includes support for all “on demand” customers. Organizations that choose to use our open source software can enlist community support or purchase priority assistance for advanced troubleshooting.

  On Demand Support Open Source Support
Number of Named Contacts Up to 3 Up to 3
Web Case Initial Response Time 4 hours 4 hours
Cluster (High Availability) No Yes
Consultative Support Yes Yes
Help building OX No Yes
Server Monitoring Yes No
SLA Reporting Yes No
Configuration Management Yes No
Custom Authentication Scripts Yes Yes
Attribute Transformation Scripts Yes Yes
Custom Authorization Scripts Yes Yes
Software Updates Yes Yes
Remote Troubleshooting Yes Yes
Scheduled Upgrade Assistance Yes Yes
Configuration Backup Yes No
Configuration Review Yes Yes
Performance Review Yes Yes
Private Support Yes Yes
Price Included Contact Us

 

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