|*Level 1 Support is only available with the purchase(s) of On Demand Servers|
|*Level 3 Support is included with any purchase of Gluu EDU.|
|Support Features & Pricing|
|Level 1*||Level 2||Level 3*||Level 4|
|Included Servers||Up To 2||Up To 2||Up To 4||Up To 4|
|Support for Clusters (additional fee)||-||Yes||Yes||Yes|
|OxAuth Version 0.2 or later||Yes||Yes||Yes||Yes|
|OxTrust Version 0.2 or later||Yes||Yes||Yes||Yes|
|OxServer Version 0.2||Yes||Yes||Yes||Yes|
|Problem Resolution Support|
|Web Case Initial Response Time||4 Hours||4 Hours||4 Hours||4 Hours|
|Scheduled Upgrade Assistance||Yes||Yes||Yes||Yes|
|Deployment Summary on file||Yes||Yes||Yes||Yes|
|Total Consultative Support||Per Issue||Per Issue||Per Issue||8 Hours|
|Self Help Support|
Of course, our open source software is 100% free. However, if support is needed for an OEM, we price it on a case by case basis. Please e-mail us to schedule a meeting to discuss your project.
Yes. Level 1 support is included in the sale of all On Demand Gluu platforms. Additionally, Level 3 support is included in the sale of all Gluu EDU platforms.
Our goal is to support all customers in a timely fashion. However, response time and criticality can vary depending on the level of support purchased. Customers with Platinum and Gold support packages will take precedence when necessary.