Gluu
| On Demand Support | Open Source Support | |||
| Number of Named Contacts | Up to 3 | Up to 3 | ||
| Web Case Initial Response Time | 4 hours | 4 hours | ||
| Consultative Support | - | 8 hours | ||
| Cluster (High Availability) | - | - | ||
| Software Updates | Yes | Yes | ||
| Remote Troubleshooting | Yes | Yes | ||
| Scheduled Upgrade Assistance | Yes | Yes | ||
| Deployment Summary on file | Yes | Yes | ||
| Configuration Review | Yes | Yes | ||
| Performance Review | Yes | Yes | ||
| Mailing Lists | Yes | Yes | ||
| Wiki | Yes | Yes | ||
| Price | Included | $60,000/year | ||